FlowCon France 2025
A Systems Perspective toward Reliability Engineering at Zalando
In the talk, we explore how reliability engineering (“SRE”) is fundamentally a socio-technical challenge. Drawing from real-world lessons at Zalando, we’ll walk through how systems thinking, structured incident processes, and SLO-driven prioritization help organizations steer reliability without slowing down innovation. You’ll learn practical frameworks for balancing developer productivity, on-call health, and system resilience, and leave with actionable insights on how to embed reliability into your company’s engineering culture.
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